Welcome to GramlessFood.com. These Terms and Conditions govern your access to and use of our website and services. By using our website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.
Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract to use this website. By using this website, you confirm that you meet this requirement.
Product Information
We strive to provide accurate and up-to-date information about our products, including rice, pulses, fruits, spices and other food items. However, we do not guarantee that product descriptions, images, pricing, or availability are always accurate, complete, or current.
We reserve the right to make changes to product details or discontinue products without prior notice.
Orders and Payments
All product inquiries must be made through our enquiry form, email, or WhatsApp.
Upon receiving your request, we will send a formal quotation with terms like FOR, FOB, or CIF.
Orders are confirmed only after we receive payment and proper documentation.
Accepted payment methods include bank transfers, LC (Letter of Credit), or as agreed upon.
Shipping & Delivery
We offer worldwide shipping through trusted logistic partners.
Shipping terms (FOR/FOB/CIF) will be clearly stated in the quotation.
Delivery timelines are approximate and may be affected by customs delays, weather conditions, or other unforeseen events.
We are not liable for any delay once goods have been dispatched from our premises.
Returns and Refunds
Due to the nature of our products (perishable or consumable), returns are generally not accepted. However, in case of damaged or incorrect items received:
You must notify us within 3 business days of delivery.
We may ask for photo evidence.
Refunds or replacements are provided at our discretion and only after verification.
Intellectual Property Rights
All content on this website, including logos, product images, text, and designs, are the intellectual property of Gramless Food and protected by copyright and trademark laws. You may not copy, reproduce, distribute, or exploit any material without prior written permission.
Prohibited Uses
You agree not to use the website:
For any unlawful or fraudulent purpose.
To attempt to gain unauthorized access to our systems.
To distribute malware, spam, or engage in data scraping or hacking.
In any way that may harm our brand or users.
Limitation of Liability
We shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:
Use or inability to use the website.
Delays or disruptions in website availability.
Errors or inaccuracies in product listings.
You use this website and services at your own risk.
Changes to Terms
We reserve the right to update or change these Terms and Conditions at any time without prior notice. Continued use of the website after changes means you accept the revised Terms.
Governing Law and Jurisdiction
These Terms are governed by the laws of India. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Aligarh, Uttar Pradesh, India.
Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us.